The future customers – My interview with ‘next generation’ expert Joeri Van den Bergh

Joeri Van den Bergh is an expert in next generations. He is also the founder and managing partner of InSites Consulting.

I used to work together with Joeri at InSites for more than 12 years. During the interview we talk about the next generation customers, the customer of the future. If you want to understand the future of customer experience, you need to understand the future customers.