How Augmented Reality (AR) will change the customer experience

Augmented reality (AR) will have a big impact on customer experience. Augmented reality will allow companies to boost their customer experience with for instance...

The future customers – My interview with ‘next generation’ expert Joeri Van den Bergh

Joeri Van den Bergh is an expert in next generations. He is also the founder and managing partner of InSites Consulting. I used to work...

How to create a top customer experience in just three steps

Create a top customer experience in three steps is a very short video based on one of my favorite quotes of steve jobs. Hope you'll...

The platform economy is a big opportunity for small business owners

It's a platform economy! Small business owners can use this as an opportunity. Find out how!

The important link between HR management and Customer Experience

I received a question about the role of HR management and employer branding in customer experience management. Great question, so I decided to make...

The future of financial services: robo advisors versus humans

Interesting discussion: who will prevail in the financial industry: robo advisors or humans. I believe in the combination: artificial intelligence + humans!

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